Terms and Conditions

These Terms and Conditions govern all purchases made through Lyreli, accessible via info@lyreli.com and https://lyreli.com .
By placing an order on our website, you agree to the following terms and conditions.

1. Applicability

By accessing our website and/or purchasing a product, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions, as well as our Privacy Policy and Return Policy.

Lyreli reserves the right to update or modify these Terms at any time. Continued use of our website after such updates constitutes your acceptance of the revised terms.

2. Product Information

We make every effort to ensure that all product descriptions, images, and details are accurate and up to date.
However, occasional typographical errors, inaccuracies, or omissions may occur regarding pricing, descriptions, or availability.

Lyreli reserves the right to correct such errors or update product information at any time without prior notice.

3. Orders and Payment

  • Orders are processed only after full payment has been received.

  • Available payment methods may vary by country or region.

  • It is the customer’s responsibility to confirm which payment methods are supported in their location.

  • All prices are displayed in Canadian Dollars (CAD) unless otherwise stated.

If a payment is flagged as fraudulent or incomplete, Lyreli reserves the right to cancel or hold the order until verification is complete.

4. Order Processing and Delivery

  • Processing Time: 1–3 business days

  • Estimated Delivery Time: 3–7 business days (depending on destination)

  • Shipping Origin: Orders are shipped directly from our trusted supplier in China

Please note that during peak seasons or due to customs inspections, delivery times may be longer.
Lyreli is not liable for delays caused by carriers, customs, or circumstances beyond our control.

5. Returns and Cancellations

Please refer to our dedicated Return Policy for detailed information about eligibility, procedures, and refund conditions.

Orders cannot be cancelled once they have been processed and shipped.

6. Liability

  • Lyreli is not responsible for loss or damage during shipment if the courier tracking indicates that the package has been delivered to the address provided by the customer.

  • Customers are responsible for ensuring that all shipping details are correct at the time of ordering.

  • Any address errors must be reported within 24 hours of placing the order.

We cannot be held liable for delays, damages, or losses resulting from incorrect or incomplete delivery information provided by the customer.

7. Intellectual Property Rights

All content on https://lyreli.com — including text, logos, product images, graphics, and design elements — is the exclusive property of Lyreli and protected by copyright and intellectual property laws.

No content from our website may be copied, reproduced, distributed, or used for commercial purposes without prior written consent from Lyreli.

8. Complaints Procedure

We strive to provide high-quality products and excellent service.
If you have a complaint, please submit it in writing via info@lyreli.com.

We aim to respond to all complaints within 5 business days and will work with you to reach a fair resolution.

9. Governing Law

These Terms and Conditions are governed by and interpreted in accordance with the laws of Canada, without regard to conflict of law principles.

Any disputes arising out of or relating to these Terms will be handled by the competent courts in Canada.

10. Contact Information

For questions regarding these Terms and Conditions, please contact us at:

Lyreli
📧 Email: info@lyreli.com
🌐 Website: https://lyreli.com
🕒 Opening Hours: Monday – Saturday, 9:00 AM to 5:00 PM (Closed on Sundays)