Terms and Conditions

Article 1 – Definitions

In these terms and conditions, the following definitions apply:

  • Cooling-off period: the period during which the consumer may exercise their right of withdrawal;

  • Consumer: a natural person who does not act in the course of a profession or business and enters into a distance contract with the entrepreneur;

  • Day: calendar day;

  • Ongoing transaction: a distance contract concerning a series of products and/or services, the delivery and/or acceptance of which is spread over time;

  • Durable data carrier: any means that enables the consumer or entrepreneur to store information addressed personally to them in a way that allows future consultation and unchanged reproduction;

  • Right of withdrawal: the possibility for the consumer to withdraw from the distance contract within the cooling-off period;

  • Entrepreneur: the natural or legal person offering products and/or services remotely to consumers;

  • Distance contract: a contract concluded within the framework of a system organized by the entrepreneur for the remote sale of products and/or services, up to and including the conclusion of the contract, solely using one or more means of remote communication;

  • Means of remote communication: any means that can be used for concluding a contract without the consumer and entrepreneur being simultaneously present in the same location;

  • General Terms and Conditions: these General Terms and Conditions of the entrepreneur.

Article 2 – Identity of the Entrepreneur

  • Company name: Ezouk

  • Business registration number: 07977346136

  • Trade name: Ezouk

  • VAT number: BE07977346136

  • Customer service email: info@Lyreli.com

  • Business address: Tweede Straat 7, 3680

Article 3 – Applicability

These general terms and conditions apply to every offer from the entrepreneur and to every distance contract and order between the entrepreneur and the consumer.

Before concluding a distance contract, the text of these terms must be made available to the consumer. If this is not reasonably possible, the consumer will be informed that the terms can be inspected at the entrepreneur’s premises and sent free of charge upon request.

If the contract is concluded electronically, the terms may be provided electronically in a way that allows the consumer to store them on a durable data carrier. If this is not reasonably possible, the consumer will be informed where the terms can be consulted and that they will be sent free of charge.

If specific product or service terms also apply, the above provisions apply accordingly. In case of conflicting terms, the consumer may rely on the most favorable provision.

If any provision is void or annulled, the remaining terms remain valid, and the provision will be replaced in mutual consultation with one approximating the original intent.

Situations not covered are interpreted in the spirit of these terms. Ambiguities in interpretation or content are also resolved in the spirit of these terms.

Article 4 – The Offer

If an offer has limited validity or is conditional, this is explicitly stated.

The offer is non-binding. The entrepreneur may change or adjust the offer.

The offer contains a complete and accurate description of the products or services, detailed enough for the consumer to assess. Images, if used, are true representations. Apparent errors do not bind the entrepreneur.

Each offer must clearly communicate the rights and obligations connected to the acceptance, including:

  • Price, excluding customs and import VAT, which are the responsibility of the customer;

  • Shipping costs;

  • How the contract is concluded;

  • Applicability of the right of withdrawal;

  • Payment, delivery, and execution methods;

  • Acceptance period of the offer;

  • Remote communication costs;

  • Contract archiving and access for the consumer;

  • Verification and correction of consumer-provided data;

  • Other applicable languages;

  • Codes of conduct adhered to by the entrepreneur;

  • Minimum duration for ongoing transactions;

  • Optional: sizes, colors, and materials.

Article 5 – The Contract

The contract is concluded upon acceptance of the offer by the consumer and compliance with its conditions.

If accepted electronically, the entrepreneur confirms receipt electronically. Until confirmation, the consumer may dissolve the contract.

The entrepreneur secures electronic data transfer and ensures a safe web environment. Online payments are protected by appropriate security measures.

The entrepreneur may verify the consumer’s ability to pay. If there are reasonable grounds to refuse the contract, the entrepreneur may reject the order or impose special conditions.

The entrepreneur provides the following information with the product or service, in writing or on a durable data carrier:

  • Entrepreneur’s address for complaints;

  • Terms and exercise of the right of withdrawal;

  • Warranty and after-sales service information;

  • Information listed in Article 4 Section 3, unless already provided;

  • Termination requirements for long-term or indefinite contracts.

For ongoing transactions, this applies only to the first delivery.

Contracts are subject to product availability.

Article 6 – Right of Withdrawal

The consumer may withdraw from the contract without reason within 30 days. The cooling-off period starts the day after receipt of the product or delivery to a representative designated by the consumer.

During the cooling-off period, the consumer must handle the product and packaging with care. The product may only be used as necessary to assess whether they wish to keep it.

If the right of withdrawal is exercised, the product must be returned with all accessories and, if reasonably possible, in the original packaging, following clear instructions provided by the entrepreneur.

Notification of withdrawal must be made in writing or by email within 30 days after receipt. The product must then be returned within 30 days. The consumer must provide proof of return, which may include direct shipment to the supplier in China.

If the consumer fails to notify or return the product within the deadlines, the purchase is considered final.

Article 7 – Costs in Case of Withdrawal

Return shipping costs are borne entirely by the consumer, including returns to the country of origin (supplier in China).

If the consumer has paid, the entrepreneur will refund the amount as soon as possible, but no later than 30 days after withdrawal, provided the product has been returned or proof of shipment is provided.

Article 8 – Exclusion of Right of Withdrawal

The entrepreneur may exclude the right of withdrawal for products if clearly stated in the offer before the contract is concluded.

This applies to products that:

  • Are made according to consumer specifications;

  • Are clearly personal in nature;

  • Cannot be returned due to their nature;

  • Can spoil or expire quickly;

  • Have a price tied to financial market fluctuations beyond the entrepreneur’s control;

  • Include loose newspapers, magazines, audio/video recordings, or software where the seal is broken;

  • Include hygiene products with broken seals.

For services, exclusion applies to:

  • Accommodation, transport, restaurant services, or leisure services provided on a specific date;

  • Services that began with the consumer’s consent before the cooling-off period ended;

  • Bets and lotteries.

Article 9 – Price

Prices in the offer are fixed for the stated validity period, except for changes due to VAT rate adjustments.

Products or services tied to market fluctuations may be offered at variable prices, with this clearly stated.

Price increases within 3 months after contract conclusion are only allowed due to legal regulations.

Delivery is considered outside the EU; customs VAT and clearance fees are collected by the shipping service.

All prices are subject to typographical errors; the entrepreneur is not obliged to deliver at incorrect prices.

Article 10 – Conformity and Warranty

The entrepreneur guarantees that products/services comply with the contract, specifications, reasonable requirements of quality and usability, and legal regulations at the time of contract conclusion.

Warranty provided by the entrepreneur, manufacturer, or importer does not affect legal consumer rights.

Defects or incorrect products must be reported within 30 days. Returns must be in original packaging and new condition.

The warranty matches the manufacturer’s warranty. The entrepreneur is not responsible for individual suitability or advice regarding product use.

Warranty does not apply if the consumer or third parties repair or alter the products, or if products are exposed to abnormal conditions or mishandled contrary to instructions.

Article 11 – Delivery and Execution

The entrepreneur exercises the utmost care when receiving and executing orders.

Delivery occurs at the address provided by the consumer.

Orders are executed promptly, within 30 days unless otherwise agreed. In case of delays or partial delivery, the consumer may dissolve the contract and claim damages.

If a product cannot be delivered, the entrepreneur will try to provide a replacement. Replacement delivery costs are borne by the entrepreneur.

Risk of damage or loss remains with the entrepreneur until delivery to the consumer or designated representative.

Products are shipped directly from suppliers; Lyreli acts as intermediary and earns a margin per sale.

Article 12 – Ongoing Transactions: Duration, Termination, and Renewal

Termination:
Consumers may terminate indefinite contracts or those for recurring delivery of products/services at any time, respecting agreed notice periods of up to one month.

Renewal:
Fixed-term contracts for recurring delivery may not be renewed silently except for trial newspaper/magazine subscriptions (max 3 months), which may be terminated by the consumer with one month’s notice.

Contracts longer than one year may be terminated after one year with one month’s notice, unless fairness prevents early termination.

Article 13 – Payment

Amounts due must be paid within 7 days after the cooling-off period starts. For services, within 7 days of confirmation.

Consumers must promptly notify the entrepreneur of incorrect payment details.

In case of non-payment, reasonable costs may be charged.

Article 14 – Complaints Procedure

Complaints about contract execution must be submitted within 7 days after noticing defects.

The entrepreneur responds within 30 days. Longer processing times require acknowledgment with expected response timing.

Complaints do not suspend obligations unless otherwise indicated.

If a complaint is justified, the entrepreneur will repair or replace products at no cost.

Article 15 – Disputes

Dutch law exclusively applies to contracts governed by these terms, even if the consumer resides abroad.