Shipping & Delivery Policy

At Lyreli, we are committed to delivering your order as quickly and accurately as possible. This Shipping & Delivery Policy outlines important information about how we process, ship, and deliver your items.

1. Order Processing Time

All orders are processed within 1 to 3 business days after payment confirmation.
Once your order has been shipped, you will receive a confirmation email containing your tracking details so you can follow your package’s journey.

Please note: Orders placed during weekends or holidays will be processed on the next business day.

2. Delivery Timeframe

The average delivery time is between 3 to 7 business days, depending on your location and local courier services.

Delivery times may vary during:

  • Public holidays or peak shopping seasons

  • Customs inspections or clearance delays

  • Unforeseen courier disruptions

While we always strive for timely delivery, Lyreli cannot guarantee exact delivery dates.

3. Shipping Method and Origin

All orders are shipped directly from our supplier in China using reliable international courier services.

Because international shipping is involved, customs duties or import taxes may apply, depending on your country’s regulations.
These fees are the responsibility of the customer and are not included in the product price or shipping cost.

4. Shipping Costs

Shipping fees are calculated at checkout and depend on:

  • The delivery destination

  • The total package weight

  • The selected shipping method

All costs are displayed before completing your purchase, ensuring full transparency.

5. Responsibility During Shipping

To ensure a smooth delivery process, please review the following:

  • Once the tracking information indicates that the package has been delivered, responsibility for the order transfers to the customer.

  • Lyreli is not liable for lost or stolen packages after confirmed delivery.

  • It is the customer’s responsibility to ensure that the shipping address provided at checkout is accurate and complete.

  • Address corrections must be reported within 24 hours of placing the order.

We recommend double-checking all delivery details before submitting your order to prevent delays or misdeliveries.

6. Tracking Your Order

You can track your shipment using the tracking link provided in your confirmation email.
Tracking updates may take 1–3 business days to appear after shipment, especially for international deliveries.

If your tracking number is not updating after a few days, please contact us — we’ll gladly assist.

7. Customer Support

For any questions or concerns about shipping, customs, or delivery times, please contact our support team:

Lyreli
📧 Email: info@lyreli.com
🌐 Website: https://lyreli.com
🕒 Opening Hours: Monday – Saturday, 9:00 AM to 5:00 PM (Closed on Sundays)

8. Important Notice

As a global dropshipping business, Lyreli ships directly from international suppliers.
Delivery times and customs fees may vary depending on your region.
We appreciate your understanding and patience as we work to deliver your items safely and efficiently.