Payment Policy

At Lyreli, we are dedicated to providing a safe, simple, and secure checkout experience for all our customers across Canada. This Payment Policy explains which payment methods we accept, how transactions are processed, and how refunds are handled.

1. Accepted Payment Methods (Canada)

We currently accept the following payment methods for orders placed on https://lyreli.com/ :

  • Visa and Mastercard (Credit or Debit)

  • American Express

  • PayPal

  • Apple Pay

  • Google Pay

  • Shop Pay (for Shopify checkout users)

  • Interac e-Transfer (available on request — contact us before sending)

Please note: Availability of specific payment methods may vary depending on your location or device.

All payments are processed in Canadian Dollars (CAD).

2. Secure Payment Processing

Your security is our top priority.
All payments on Lyreli are processed through SSL-encrypted connections, ensuring that your financial information is transmitted safely.

We never store or access your credit card details. All transactions are handled securely through certified third-party payment processors that comply with the Payment Card Industry Data Security Standard (PCI DSS).

3. Order Processing

Orders are processed only after full payment has been successfully completed.
If your payment fails, is declined, or flagged for potential fraud, your order will be placed on hold until verification is complete.

4. Refunds and Cancellations

If you are eligible for a refund — for example, following an approved return — your refund will be issued to your original payment method within 14 business days after the returned item has been received and inspected.

Refunds cover only the product price and exclude shipping or customs fees, unless otherwise stated.

5. Currency and International Fees

All transactions are processed in Canadian Dollars (CAD).
If you make a purchase using an international credit card, your bank may apply currency conversion or processing fees. Lyreli is not responsible for such fees.

6. Fraud Protection

To protect our customers and our business, Lyreli may perform routine fraud checks on certain transactions.
Orders found to be fraudulent, suspicious, or placed with false information will be cancelled immediately and may be reported to the relevant authorities.

7. Questions About Payments

If you experience issues with checkout or have questions about your payment, please contact us at:

Lyreli
📧 Email: info@lyreli.com
🌐 Website: https://lyreli.com/
🕒 Opening Hours: Monday – Saturday, 9:00 AM to 5:00 PM (Closed on Sundays)

8. Updates to This Policy

Lyreli reserves the right to update or modify this Payment Policy at any time to reflect changes in technology, payment providers, or applicable Canadian regulations.
The latest version will always be available at https://lyreli.com .