Return and Refund Policy of Lyreli

At Lyreli, we strive to provide all our customers with excellent service and a pleasant shopping experience. Our return and refund policy has been carefully designed to ensure maximum satisfaction, under certain conditions. Please read the following guidelines carefully regarding returns and refunds.

100% Return Guarantee on New Products

We offer a full return guarantee on all new products, with the exception of promotional items. Sale items are excluded from this guarantee.

No Refunds for Sale Items

Items purchased during a sale are not eligible for refunds. These purchases are final and cannot be returned or exchanged, even in cases of incorrect sizing.

Return Shipping Costs

Customers are responsible for the shipping costs of returns. Lyreli does not reimburse return shipping costs and is not liable for any expenses incurred during the return process. Please refer to our general terms and conditions for complete information.

Return Notification Deadline

Returns must be reported within 30 days of receiving the item. After this period, returns will no longer be accepted. Please respect this timeframe to be eligible for a return.

Exchange of Sale Products

Sale items cannot be exchanged, even in cases of incorrect sizing. Please ensure that you select the correct size before completing your purchase.

100% Guarantee on Defective Items

We provide a full guarantee on all defective items. If a product shows manufacturing defects, it may be returned for a full refund or exchange, depending on your preference.

Return Process

To initiate a return, please send an email to Email: info@Lyreli.com. Once your return request has been approved, you will receive detailed instructions to complete the return process.

Requirement to Provide a Return Form

Returns without a completed return form cannot be processed. Please ensure that you include this form with your return to guarantee proper handling of your request.

Conclusion

Lyreli is committed to ensuring customer satisfaction. By respecting our return and refund policy, we can make sure that all returns are handled efficiently and fairly. For questions or comments, please contact our customer service team at info@Lyreli.com